Terms of Service

1. The agreement

These Terms of Service (“Terms”) govern access to and use of the AgineOS platform at agineos.com (the “Service”), operated by ADL Promoção e Pesquisas de Mercado LTDA (“ADL”, “we”, “us”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a company, you represent that you are authorized to bind it.

2. The service

AgineOS is a workspace for marketing agencies: prospect discovery, automated site and presence audits, outreach, proposals, CRM, client reporting, billing and a white-label client portal. Features may evolve; we will not materially reduce the core functionality of a paid plan during a paid period without notice.

3. Accounts and workspaces

• You are responsible for your credentials and for activity in your workspace.
• Workspace admins control member access and are responsible for the permissions they grant, including access given to their end clients through the portal.
• You must provide accurate account and billing information.

4. Your data and your clients’ data

• You own your data. Content you create or import — prospects, audits, proposals, reports, client records — belongs to you or your clients.
• You grant us the license needed to host, process and display that data in order to provide the Service, and nothing more.
• Where your workspace stores personal data of your own clients, you act as controller of that data and warrant that you have a lawful basis to process it. We act as your processor, as described in the Privacy Policy.

5. Connected platforms

• Integrations with third-party platforms (such as Meta) are authorized by you through the platform’s own consent flow and are subject to that platform’s terms in addition to these Terms.
• You may disconnect an integration at any time; we then delete the associated tokens and platform data as described in the Privacy Policy.
• We are not responsible for changes, outages or policy decisions of third-party platforms, including the suspension of platform accounts that are outside our control.

6. Acceptable use

You agree not to:

• Send spam or outreach that violates applicable law (including anti-spam and data protection laws) or the policies of your email/sending providers.
• Upload malicious code, attempt to breach security, or access data of other tenants.
• Scrape or harvest data in violation of a target site’s terms or applicable law.
• Resell or white-label the Service itself without a written agreement with us (white-labeling the client portal within your plan is permitted and intended).
• Use the Service to infringe intellectual property or to deceive end clients.

We may suspend accounts that put the platform, other tenants or third parties at risk.

7. Plans, billing and cancellation

• Paid plans are billed through Stripe, in advance, per billing cycle.
• You can cancel at any time; access continues until the end of the paid period. Fees already paid are non-refundable except where required by law.
• We may change prices with at least 30 days’ notice, effective on your next cycle.

8. Intellectual property

The Service — software, design, and brand — is ours. These Terms grant you a limited, non-exclusive, non-transferable right to use it during your subscription. Feedback you send us may be used to improve the product without obligation.

9. Disclaimers

The Service is provided “as is”. Audits, scores and generated content are decision support, not professional advice; you remain responsible for what you send to prospects and deliver to clients. We do not warrant uninterrupted or error-free operation, though we work for both.

10. Liability

To the maximum extent permitted by law, our aggregate liability arising from the Service is limited to the amounts you paid us in the 12 months preceding the event. We are not liable for indirect or consequential damages, loss of profits, or actions taken by third-party platforms against your accounts.

11. Termination

You may delete your account at any time. We may terminate for material breach of these Terms with notice, or immediately for abuse that threatens the platform or third parties. After termination, data is deleted per the retention schedule in the Privacy Policy; you may export your data beforehand.

12. Governing law

These Terms are governed by the laws of Brazil. Disputes will be resolved in the courts of Maringá, Paraná, Brazil, unless mandatory consumer law provides otherwise.

13. Changes to these Terms

We may update these Terms; material changes are announced at least 15 days in advance by email or in-app notice. Continued use after the effective date constitutes acceptance.

14. Contact

Questions about these Terms: [email protected].